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How can we help?

Answers to common questions about Korly. Can't find what you need? Email us — we read every message.

What is Korly?

Korly helps you learn Korean by reading real Korean news, rewritten by AI to match your TOPIK level (1–6). Every article comes with native-quality audio, key vocabulary, grammar explanations, and quizzes.

How does Korly choose my reading level?

When you start, you tell Korly your TOPIK level from 1 (beginner) to 6 (advanced). Articles are then rewritten to match that level — shorter and simpler at lower levels, fuller and more nuanced at higher ones. You can change your level anytime in the app.

The audio won't play — what should I do?

Make sure you have a stable internet connection and your device isn't on silent. If audio still doesn't play, try closing and reopening the app. If the problem continues, email us at korly.dev@gmail.com with your device model and app version.

How do I manage or cancel my subscription?

Subscriptions are billed through your App Store (iOS) or Google Play (Android) account. To manage or cancel, open your store account settings → Subscriptions → Korly. Your Premium access continues until the end of the current billing period.

How do I get a refund?

Refunds are handled by Apple and Google, not by Korly directly. On iOS, request a refund at reportaproblem.apple.com. On Android, request one through your Google Play order history. If you have trouble, contact us and we'll help where we can.

How do I delete my account?

You can delete your account and associated data at any time from inside the app (Settings → Account), or see our account deletion page for step-by-step instructions.

Which languages does Korly support?

Korly's interface and translations are available in 9+ languages, including English, Japanese, Chinese (Simplified & Traditional), Vietnamese, Indonesian, Thai, Spanish, and Portuguese.

Still need help?

We usually reply within a couple of days. Tell us your device and app version so we can help faster.

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